Store Policy
Customer Care
Introduction
At Seas of Wellness, customer satisfaction is our top priority. Our Customer Care Policy ensures that every interaction you have with our online shop is positive and exceeds your expectations.
Customer Support
Contact Methods:
Email: info@seasofwellness.co.za
Phone: +27 628449458 (Monday to Friday, 9 AM - 5 PM SAST)
Live Chat:** Available on our website during business hours.
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Response Time:
We aim to respond to all inquiries within 24 hours on business days.
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Order Processing and Shipping
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Order Confirmation:
Upon placing an order, you will receive an email confirmation with order details.
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Processing Time:
Orders are processed within 1-2 business days.
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Shipping:
We offer standard and expedited shipping options. Delivery times vary based on location and chosen shipping method. Tracking information will be provided via email.
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Returns and Exchanges
Eligibility:
Products can be returned or exchanged within 30 days of receipt, provided they are unused, unopened, and in original packaging.
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Procedure:
- Contact customer support to initiate a return or exchange.
- Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
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Refunds:
Refunds will be processed within 7 business days of receiving the returned product. Original shipping costs are non-refundable.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
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Privacy and Security
Your privacy is important to us. All personal information is securely stored and used only for order processing and customer service purposes. We do not share your information with third parties.
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Feedback and Complaints
We value your feedback and are committed to improving our services. Please contact us with any suggestions or complaints.
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Thank you for shopping with Seas of Wellness. Your health and satisfaction are our priorities.
Wholesale Inquiries
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Introduction
Seas of Wellness is dedicated to providing high-quality health and wellness products to a broader market through our wholesale program. We welcome wholesale inquiries from retailers, distributors, and other businesses interested in carrying our product range.
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Eligibility
Wholesale accounts are available to:
Retail stores
Online retailers
Health and wellness practitioners
Distributors
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Application Process
To apply for a wholesale account:
Contact Us:** Email us at info@seasofwellness.com with your business details, including name, address, contact information, and a brief description of your business.
Review:
Our team will review your application and respond within 3-5 business days.
Approval: Approved applicants will receive a wholesale agreement and pricing information.
Minimum Order Requirements
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Initial Order:
The minimum order value for the first purchase is R5,000.
Subsequent Orders:
Minimum order value for subsequent purchases is R2,500.
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Pricing and Payment
Wholesale Pricing:
Approved wholesale partners will receive a pricing list with discounted rates.
*Payment Terms: Payments must be made in advance via bank transfer or other approved methods. Credit terms may be available upon request and approval.
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.Shipping and Handling
Shipping Costs:
Wholesale partners are responsible for shipping costs, which will be calculated based on the order size and destination.
Lead Time:
Orders are typically processed within 5-7 business days. Larger orders may require additional processing time.
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Returns and Damages
Returns: Returns are accepted for defective products or incorrect shipments only. Notify us within 7 days of receipt to arrange returns.
Damages:
Report any damaged items immediately upon receipt to initiate a replacement or refund process.
Confidentiality
All wholesale pricing and agreements are confidential and should not be shared outside of your organization.
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Contact Information
For further questions or to submit your application, please contact us at:
Email:info@seasofwellness.com
Phone:+27 78 260 3202
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Thank you for your interest in partnering with Seas of Wellness. We look forward to a successful collaboration in promoting health and wellness.
Privacy & Safety
Introduction
Seas of Wellness values the privacy and safety of our customers. This policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
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Information Collection
We collect the following types of information:
Personal Information:** Name, email address, phone number, shipping and billing address.
Payment Information:** Credit card details and other payment methods.
Usage Data:** Information about how you interact with our website, such as IP address, browser type, and pages visited.
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Use of Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including sending order confirmations and shipping notifications.
Customer Service:** To respond to your inquiries and provide customer support.
Marketing:** To send you promotional offers and newsletters, with your consent.
Improvement:** To improve our website and services based on user behavior and feedback.
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Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party companies that assist us with order fulfillment, payment processing, and marketing.
Legal Requirements: When required by law or to protect our rights and safety.
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Data Security
We implement various security measures to protect your personal information, including:
Encryption: Data is encrypted during transmission using SSL (Secure Socket Layer) technology.
Access Controls: Only authorized personnel have access to your personal information.
Regular Audits: We conduct regular security audits to ensure the safety of our data.
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Your Rights
You have the right to:
Access and Update: Access and update your personal information by logging into your account.
Opt-Out: Opt-out of receiving marketing communications at any time.
Delete: Request the deletion of your personal information, subject to legal and operational requirements.
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Cookies
We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
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Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
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Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.
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Contact Information
For any questions or concerns regarding this policy, please contact us at:
Email:info@seasofwellness.com
Phone:+27062 844 9458
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Thank you for trusting Seas of Wellness with your personal information. We are committed to safeguarding your privacy and safety.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments